Refund Policy

Introduction

At Epicure Enterprise INC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 7 days from the date of receipt to request a refund.

Eligibility for Refund

To be eligible for a refund, the product must meet the following conditions:

• The item must be in its original condition, unused, and with all packaging intact.
• The refund request must be made within 7 days of receiving the product.
• Proof of purchase must be provided.

Non-Refundable Items

The following items are non-refundable:

• Software or digital products that have been downloaded or used.
• Custom or personalized products.
• Services that have been fully delivered.

How to Request a Refund

To request a refund, please email us at support@epicureinc.com with your order number and reason for the return. Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 3 business days.

Refund Processing

If your refund is approved, we will initiate a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your bank or credit card provider.

Shipping Costs

Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable unless the product was defective or damaged upon receipt.

Exchanges

We do not offer exchanges. If you wish to return a product and receive a different item, you must request a refund for the original purchase and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@epicureinc.com.